Q1: What’s the difference between your W, T20, T70, T60 office chair series? How should I choose for my team?
A1: Our clear product matrix caters to different commercial scenarios—here’s how to pick the right Ergonomic chair for your needs:
W series (Value Foundation): A cost-effective ergonomic office chair with basic lumbar support and durability. Ideal for large-scale deployments (e.g., call centers, basic workstations) when you need to control budgets.
T20 series (Modular Entry): Offers modular configurations (Standard/Comfort/Upgrade) — choose headrest, armrest, or lumbar support modules as needed. Perfect for SMEs needing flexible matches for different roles.
T70 series (All-round Workhorse): The core office chair with footrest (optional) and multi-dimensional adjustable armrests. Balances comfort, functionality, and price—great as the main ergonomic Ergonomic chair for all employees.
T60 series (Tech Flagship): Features our exclusive adaptive lumbar tracking system and 10D mechanical armrests. A top-tier reclining office chair for executives or projects requiring premium mesh office chair quality.
Tip: Check product pages for detailed comparisons, or share your team structure & budget—we’ll tailor recommendations.
Q2: Do your products meet international safety/quality standards? Can I get test reports?
A2: Yes. All our office chairs comply with strict commercial standards:
Core series (T60/T70) pass BIFMA tests for gas lifts, star bases, and backrest strength.
Products meet CE/ROHS requirements.
We provide test reports/certificates for your Ergonomic chair purchase.
Q3: What OEM/ODM customizations do you support?
A3: As a factory, we offer deep customizations for your office chair:
Branding: Embroider/silk-print/laser-engrave your logo on the office chair.
Materials/Colors: Match your color swatches for mesh Ergonomic chair fabric or sponge.
Features: Adjust modules (headrest/armrest/lumbar support/footrest) on existing platforms.
Packaging: Customize carton designs.
Contact us with your needs—we’ll confirm MOQ & cost.
II. Procurement and Logistics
Q4: What’s the MOQ? Can I mix different office chair models in one container?
A4: Standard MOQ is 1x20ft container, but we strongly support mixed loading—combine W/T20/T70 office chairs (e.g., ergonomic office chair + office chair with wheels) in one container to optimize logistics costs.
Q5: What’s the lead time? Do you have stock office chairs?
A5: Lead time for standard office chair orders is 30-45 days post-confirmation. Popular models (W/T70 series) have small stock—faster shipping is possible. Exact lead time depends on production schedule.
Q6: Does the price include freight/duties? What logistics do you use?
A6: We quote FOB/EXW prices (excluding freight/insurance/duties for your office chair shipment). We recommend sea freight (FCL/LCL) and can connect you with logistics partners for office chair delivery.
Q7: Can I get packaging dimensions & weights for office chairs?
A7: Yes—critical for logistics/warehousing:
e.g., W series office chair packaging: 613259.5cm, gross weight ~14kg.
Check product pages for precise specs to calculate container loading for your office chair order.
III. Quality and Quality Assurance
Q8: How do you ensure durability of key parts (gas lift, mesh)?
A8: We test core office chair components rigorously:
Gas lifts: SGS-certified Class 3/4 explosion-proof, 100,000+ lift cycle tests.
Structure: Star bases/chassis pass static/dynamic pressure tests, exceeding daily office chair use standards.
Q9: What does your 3 year commercial warranty cover?
A9: This warranty covers functional damage to Ergonomic chair main structures (frame, star base, chassis) from material/manufacturing defects. Consumables (gas lift, office chair wheels, armrest covers) have 2-5 year warranties.
To claim: Provide purchase proof + issue details (photos/videos)—we’ll send replacement parts for your Ergonomic chair.
IV. After-sales service and support
Q10: What if office chair parts are damaged/missing on delivery?
A10: Inspect goods immediately—contact us within 7 working days of receipt with photos (damaged parts + carton labels). We’ll free replace missing/damaged office chair components.
Q11: Do you provide Ergonomic chair assembly guides/tools?
A11: Yes—each Ergonomic chair comes with a diagram manual. Most models (connect star base + install gas lift/cushion) take minutes with the included hex wrench. Find assembly videos in our “Resource Center” for ergonomic office chairs.
Q12: Can I buy replacement office chair parts separately?
A12: Yes—order office chair wheels, armrest covers, gas lifts, or headrests. Provide your office chair model + part number (from the manual) to inquire.
