Last Updated: March 9, 2025
We’re dedicated to making your bulk office chair procurement process clear, efficient, and reliable. This policy outlines the full workflow from inquiry to delivery – serving as a transparent guide for your partnership with Heze Zechu Trading Co., Ltd. , your trusted sourcing partner for ergonomic office chairs in China.
1. Pre-Sale Consultation & Customization Services
We provide comprehensive pre-order support to help you make optimal procurement decisions.
1.1 Professional Consultation
Our team specializes in ergonomics and commercial space planning, offering tailored support for bulk orders:
- Recommend ergonomic office chair models (W/T20/T70/T60 Series) based on your team roles, budget, and office environment.
- Provide preliminary space planning advice to estimate required chair quantities and configurations.
1.2 Sample Policy (Key for Bulk Evaluation)
We support sample chair purchases for quality assessment:
- Samples are priced at retail value, and the sample cost will be deducted from your subsequent bulk order total.
- Optional: For high-potential bulk orders (meeting a minimum estimated value), we offer paid or conditional free sample services – discuss details with us.
1.3 OEM/ODM Customization
As a professional sourcing partner, we work with trusted factories to offer in-depth customization for bulk orders:
- Custom options: Logo embroidery/silk-screening, fabric color matching, functional module adjustments.
- Customization workflow: Consultation → Submit requirements → Feasibility & cost confirmation → Sampling → Sample approval → Bulk production.
⚠️ MOQ Note: Minimum Order Quantity varies based on the customization scope (contact us for details).
1.4 Quote Request
After submitting an inquiry, you’ll receive a detailed Proforma Invoice (PI) within 24 business hours – including unit price, total cost, lead time, and payment terms.
2. Order Confirmation & Production Process
Orders are formalized once you approve the PI and complete the advance payment.
2.1 Production Lead Time
- Standard products: 30–45 days after advance payment (varies by order volume and production schedule).
- Custom products: 35–60 days (adds 5–15 days for sampling and approval).
We monitor production closely and will notify you immediately of any delays (e.g., raw material shortages) due to force majeure.
Note: You pay us directly. We handle all communication and payments with the factory – you don’t need to contact them at any point.
3. Delivery & Shipping Policy
We partner with global leading logistics providers to ensure safe, on-time delivery for bulk orders.
3.1 Pre-Shipment Quality Check
All ergonomic office chairs undergo strict quality inspection before leaving the factory. We personally oversee these inspections and can provide photos/videos upon request. Products are packaged in standardized export packaging to prevent transit damage.
3.2 Logistics Options (Bulk-Focused)
Primary method: Ocean freight (most cost-effective for bulk orders):
- FCL (Full Container Load): For orders filling a 20ft/40ft container.
- LCL (Less Than Container Load): For smaller orders (shared container with other shipments).
Express service: DHL/FedEx for urgent samples or small replenishment orders (additional fees apply).
3.3 Pricing Terms (Trade-Standard)
We typically quote FOB (Free On Board) or EXW (Ex Works) prices:
- FOB: Includes product cost + delivery to the designated port (e.g., Shenzhen/Shanghai Port).
- EXW: Includes product cost (you arrange pickup from our factory).
⚠️ Cost Note: Ocean freight, insurance, import duties, and destination customs clearance fees are your responsibility. We can recommend trusted freight forwarders to assist with logistics.
3.4 Shipment Tracking
After dispatch, we’ll provide a Bill of Lading (for ocean freight) or express tracking number – so you can monitor shipment status in real time.
4. Customs Clearance & Destination Delivery
As the importer, you (or your designated freight forwarder) are responsible for destination port customs clearance.
We’ll assist with required documents:
- Commercial Invoice
- Packing List
- Certificate of Origin
- Other documents as needed
After clearance, local logistics will deliver goods to your specified warehouse address.
5. Receipt & Inspection (Critical for Dispute Resolution)
- Inspect outer packaging for visible damage upon delivery.
- Recommend on-site unpacking before signing to verify quantity, model, and visible transit damage.
- If issues arise: Take photo/video evidence, contact us immediately. Report transit damage or incorrect goods within 7 business days of receipt.
Remember: You only need to contact us – we handle all communication with the factory and logistics providers on your behalf.
6. Contact Us
For questions about pre-sale consultation, order status, or logistics:
Email: zechumuyizhijia@gmail.com
WhatsApp: +86 17515717504
Working Hours: Monday–Friday, 9:00 AM–6:00 PM (Beijing Time, GMT+8)
We aim to be your reliable sourcing partner with professional, transparent services.