Last Updated: March 9, 2025
Thank you for choosing Heze Zechu Trading Co., Ltd. as your sourcing partner for ergonomic office chairs. We are committed to ensuring your complete satisfaction with every order. This Return & Refund Policy details all applicable refund and return conditions for bulk purchases made through our official website. As a professional sourcing company, this policy is formulated to ensure fair rights and obligations for both parties and fully align with the actual needs of commercial bulk purchasing cooperation.
1. Scope of Application
This policy applies to all ergonomic office chairs sourced through Heze Zechu Trading for commercial purposes.
⚠️ Note: This policy is exclusively for bulk purchases by enterprises, distributors, project contractors, and commercial partners. It does not apply to retail purchases by individual consumers.
2. Eligibility for Returns & Refunds
Your return or refund application will only be accepted and processed if your request fully meets the following valid conditions. All valid applications must be supported by objective and verifiable evidence.
2.1 Qualified Reasons for Return & Refund
Product Quality Defects: The received office chairs have material or workmanship defects upon delivery (e.g., gas lift cylinder failure, cracked chair base, component malfunction, structural looseness, damaged upholstery stitching). Clear photos/videos of the defective parts must be provided as evidence.
Shipping & Transit Damage: The products are damaged during international logistics. You must provide clear photos/videos of the intact outer packaging + damaged product details within 7 business days of receipt, and contact our customer service team immediately.
Incorrect Shipment: The delivered products do not match the confirmed order specifications (including chair model, upholstery color, functional configuration, quantity).
2.2 Non-Eligible Circumstances for Return & Refund
All the following situations are not accepted for return/refund requests, with no exceptions, unless there is a major quality defect that renders the product unusable.
Customized OEM/ODM Orders: Including products with custom fabrics, embroidered logos, size modifications, color matching, and other bespoke requirements.
Customer Voluntary Change of Mind: Including order cancellation due to demand changes, wrong model selection, budget adjustments, subjective comfort preference, market fluctuations, or other non-product quality factors.
Artificial Damage Caused by the Buyer: Damage due to improper installation, incorrect use, accidental collision, human error, or natural disasters after receipt.
Expired Return Application Period: All return/refund requests must be submitted within 30 calendar days of the date of receipt. Late applications will be automatically rejected.
Used/Installed/Modified Products: Returned products must be in original unused condition, with intact original packaging and all accessories complete. No traces of installation, use, or secondary modification are allowed.
3. Return Application Process
If your return request meets the above qualified conditions, please follow the standardized process below:
Step 1: Initiate the Application via Email
Send an email to: zechumuyizhijia@gmail.com
Subject line: Return Request – [Your Order Number]
In the email, clearly state the reason for return, attach all supporting photos/videos, and include your contact information and delivery address.
Step 2: Audit & RMA Authorization
Our team will review your application within 3 business days. Once approved, we will issue a unique Return Merchandise Authorization (RMA) Number and the designated return address to you via email.
Step 3: Arrange the Return Shipment
You are responsible for the return shipping costs. Products must be properly packaged to avoid secondary damage. Any return without a valid RMA Number will not be accepted.
Step 4: Inspection of Returned Goods
After receiving the returned products, we will conduct a thorough inspection to verify the condition matches your application.
Step 5: Final Processing
We will confirm the inspection result and process your request within 3 working days after inspection.
4. Refund, Exchange & Repair Solutions
All processing methods are subject to the final inspection result.
✅ Refund
For applications that meet the full refund conditions, we will refund the total purchase price of the qualified products through your original payment channel.
⚠️ Note: The original international shipping cost paid for the order is non-refundable. All approved refunds will be completed within 15 business days after inspection and confirmation.
✅ Exchange (Priority Option)
For quality defects and incorrect shipment issues, we prioritize free product exchange. We will arrange replacement chairs of the same model/configuration free of charge and bear the shipping cost.
✅ Free Repair
For minor quality defects that can be resolved by replacing spare parts (e.g., damaged armrests, faulty casters, loose screws), we will send matching original spare parts free of charge with installation instructions. This saves time and logistics costs for both parties.
5. Order Cancellation Rules
Given the nature of bulk orders, our cancellation rules are based on production progress:
- Once your order enters the official production process (usually within 24 hours after order confirmation and payment), the order cannot be cancelled for any reason, as raw material procurement and production have already started.
- If the order has not yet entered production, you may apply for cancellation, but a reasonable administrative fee may be deducted from the prepayment (based on actual costs incurred).
6. Warranty Service
This policy is a supplement to our 3-Year Commercial Warranty. Quality problems during the warranty period will be handled per our Warranty Policy, which includes free replacement of defective spare parts, on-site repair guidance, and free product replacement for severe defects.
7. Contact Us
If you have any questions about this policy, please contact us:
Email: zechumuyizhijia@gmail.com
WhatsApp: +86 17515717504
Working Hours: Monday to Friday, 9:00 AM – 18:00 PM (Beijing Time, GMT+8)
We are committed to resolving all after-sales issues fairly, efficiently, and professionally, and look forward to a long-term partnership with all our global customers.