After-sales policy

Last Updated: January 21, 2025

Thank you for choosing Yulansen, a professional ergonomic office chair B2B manufacturer. We are committed to ensuring your complete satisfaction with our office chair products and bulk procurement services. This Return & Refund Policy details all applicable refund and return conditions for bulk office chair purchases made through our official website (zechutimelesschairs.com). As a direct industrial manufacturer, our policy is formulated to ensure fair rights and obligations for both parties and fully align with the actual needs of commercial bulk purchasing cooperation.

1. Scope of Application

This policy applies to all ergonomic office chairs purchased from Yulansen for commercial purposes.

⚠️ Key Note: This policy is exclusively for bulk purchases by enterprises, distributors, project contractors and commercial partners. It does not apply to retail purchases by individual consumers.

2. Eligibility for Returns & Refunds

Your return or refund application will only be accepted and processed if your request fully meets the following valid conditions. All valid applications must be supported by objective and verifiable evidence.

2.1 Qualified Reasons for Return & Refund (Approved Unconditionally with Valid Proof)

• Product Quality Defects: The received office chairs have material or workmanship defects upon delivery (e.g., gas lift cylinder failure of lifting/lowering function, cracked chair base, component malfunction, structural looseness, damaged upholstery stitching). Clear photos/videos of the defective parts must be provided as official evidence.
• Shipping & Transit Damage: The products are damaged during international logistics and transportation. You must provide clear photos/videos of the intact outer packaging + damaged product details within 7 business days of receipt, and contact our customer service team immediately for confirmation.
• Incorrect Shipment: The delivered products do not match the confirmed order specifications (including chair model, upholstery color, functional configuration, quantity). No subjective judgment is involved in this circumstance.

2.2 Non-Eligible Circumstances for Return & Refund (Absolute Key)

All the following situations are not accepted for return/refund requests, with no exceptions, unless there is a major quality defect that renders the product unusable.

1. Customized OEM/ODM Office Chairs: Including but not limited to products with customized fabrics, embroidered customer logos, personalized size modifications, color matching customization and other bespoke requirements.
2. Customer Voluntary Change of Mind: Including but not limited to cancellation due to demand adjustment, wrong model selection, budget changes, subjective feeling of comfort, market fluctuation and other non-product quality factors.
3. Artificial Damage Caused by the Buyer: Damage to the product due to improper installation, incorrect use, accidental collision, human error or natural disasters after receipt.
4. Expired Return Application Period: All return/refund requests must be submitted within 30 calendar days of the date of receipt of goods. Late applications will be automatically rejected.
5. Used/Installed/Modified Products: The returned office chairs must be in original unused condition, with intact original packaging and all accessories complete. No traces of installation, use or secondary modification are allowed.

3. Official Return Application Process (Strictly Follow This Process Only)

If your return request meets the above qualified conditions, please follow the standardized process below; any unapproved return shipment will be refused and returned to the sender at your cost.

1. Initiate the Application via Email: Send an official email to our dedicated service mailbox: zechumuyizhijia@gmail.com, with the fixed subject line: Return Request – [Your Order Number]. In the email, clearly state the reason for return, attach all supporting photos/videos of evidence, and note your contact information and delivery address.
2. Audit & RMA Authorization: Our customer service team will review your application and supporting documents within 3 business days. Once approved, we will issue a unique Return Merchandise Authorization (RMA) Number and the designated return warehouse address to you via email.
3. Arrange the Return Shipment: You are responsible for the return shipping costs and delivering the products to our designated address in proper packaging. The products must be protected with original packaging or equivalent sturdy packaging to avoid secondary damage during transit. Any return without a valid RMA Number will not be accepted or inspected.
4. Inspection of Returned Goods: After receiving the returned products, our quality control team will conduct a thorough inspection to verify the consistency between the actual condition and your application description.
5. Final Processing of Refund/Exchange: We will confirm the result of the inspection and process your request within 3 working days after the completion of the inspection.

4. Refund, Exchange & Repair Solutions (Clear Compensation Terms)

All processing methods are subject to the final inspection result of the returned goods, and all operations comply with international commercial trade norms for bulk furniture procurement.

✅ Refund

For applications that meet the full refund conditions, we will refund the total purchase price of the qualified products through your original payment channel.

⚠️ Important: The original international shipping cost paid for the order is non-refundable. All approved refunds will be completed within 15 business days after the inspection and confirmation of the returned goods.

✅ Exchange (Priority Option)

For quality defects and incorrect shipment issues, we prioritize free product exchange. We will arrange the delivery of replacement office chairs of the same model/configuration free of charge, and bear the shipping cost of the new products.

✅ Free Repair

For minor quality defects that can be resolved by replacing spare parts (e.g., damaged armrest accessories, faulty casters, loose screws), we will send the matching original spare parts to you free of charge, with detailed installation instructions. This solution is to save time and logistics costs for both parties and ensure your business progress is not delayed.

5. Order Cancellation Rules (B2B Production Special Clause)

Given the characteristics of industrial production for bulk office chair orders, our cancellation rules are formulated based on the actual production progress, with no flexible adjustment:

• Once your order enters the official production process (usually within 24 hours after order confirmation and payment), the order cannot be cancelled for any reason, as raw material procurement and production have already started.
• If the order has not yet entered the production process, you may apply for cancellation, but a reasonable administrative and payment processing fee may be deducted from the prepayment (based on the actual cost incurred).

6. Warranty Service (Supplement to This Return Policy)

This Return & Refund Policy is a supplementary document to our 3-Year Commercial Warranty Service for all ergonomic office chairs.

Quality problems that occur during the 3-year warranty period will be handled in accordance with our official Warranty Policy, which mainly includes free replacement of defective spare parts, on-site repair guidance and free product replacement (for severe quality defects). A full refund is not the primary solution for warranty period issues. For detailed warranty terms, please refer to our official [Warranty Policy] page.

7. Contact Us for Inquiries & Support

If you have any questions, doubts or need further clarification about this Return & Refund Policy, bulk order applications or after-sales service, please contact our dedicated B2B customer service team via the following official channels:

• Official Email: zechumuyizhijia@gmail.com
• WhatsApp Business Line: +86 17515717504
• Working Hours: Monday to Friday, 9:00 AM – 18:00 PM (Beijing Time, GMT+8)

We are committed to resolving all after-sales issues in a fair, efficient and professional manner, and look forward to establishing a long-term, stable and mutually beneficial cooperative partnership with all global commercial customers.